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Unified Communications

Our unified communications service helps our clients choose the right solution to power customer experiences, connect employees from anywhere, on any device.

Unified Communications - Intelance
About service

Accelerate connections that matter to your business

Businesses today face a host of challenges around the mobility and flexibility of the modern workforce, with an increasing need for effective collaboration from any device, anywhere.

Unified communications and collaboration (UCC) takes traditional telephony and extends the capabilities to include instant messaging, presence, video conferencing and mobile and desktop applications, enabling end users to accomplish more.

Communicating with your organisation has never been this easy. Our team of experts will help you identify which provider will work best for you.

Enable hybrid communications

As more companies allow users to work outside the office, the opportunity for delivering applications through cloud services becomes more plausible as maintaining application workloads within a local datacenter becomes costly, less agile, and less effective over time.
How we Work

Our unified communications solutions & services

Unified Communications

With experience and expertise across the entire UCC lifecycle, we can assist with assessment, design, implementation, operation, optimisation and ongoing support and management of communications requirements from a vendor neutral perspective.

Hybrid Communications

Whilst many organisations have a ‘cloud first’ or ‘cloud appropriate’ strategy for their business technology systems and a desire to include the future of their communications and collaboration within this, not all organisations are immediately able to move all their communications to the cloud. We can help your customers build the optimal collaboration infrastructure for them through an assessment of their current environment and by providing guidance on the options available from migration to the cloud through to introducing cloud capabilities to protect the on premises investment.

SIP Services

With ISDN services due to be switched off by BT in 2025, organisations need to ensure they have migrated their business communications to SIP services before that deadline. SIP services provide cost savings on traditional ISDN while providing greater flexibility and resiliency options for business communications which should drive a compelling reason to consider this sooner rather than simply waiting for the switch off deadline to arrive. We can assist your customers with the strategy and journey they need to make to take full advantage of the technologies and ensure readiness for the changes.

Adoption and Training

The successful implementation of a new collaboration solution is dependent on effective user adoption and satisfaction. Understanding the needs of all stakeholders and ensuring they recognise the benefits and embrace the new technology is critical in enabling a successful roll out. By creating clear, structured and managed training sessions focusing on the areas each stakeholder needs to know to fulfil their responsibilities, we can support the adoption process to maximise results and lead to faster return on investment. By harnessing intelligent technologies, our solutions can help to transform your customers’ communications, increasing user satisfaction and productivity.

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Across every industry and geography, our multidisciplinary approach is built on a world-class data strategy and test-and-learn methodology, augmented by the specialised skills of best-of-breed partners which has helped our clients achieve end-to-end analytics mastery.

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