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Scam Messages & Fraud Prevention Alert

Businesses are being targeted by organised fraudsters in a number of impersonation scams according to the National Fraud Intelligence Bureau (NFIB).

Please be advised we would never ask you to complete any of the following actions:

  • Share your account details like user ID, password, or memorable information.
  • Fraudsters can send emails and texts to try to scam you. Their goal is to steal your details and money.
  • Scam messages often include a link to a fake site or a number to call a bogus company.
  • We will never send a message with a direct link for you to sign in or to give personal or banking details.
  • If you get a message like this, don’t reply and delete it.
  • We would never communicate via a personal mobile phone number or email address outside our official company channels at
  • Please also note “” is our only registered domain.
  • Below, we list some tell-tale signs of a scam message and what you should do if you get one.

Tips to avoid becoming a victim of scam attempts

Check that it's genuine

Even if you know who sent a message, be careful with one that arrives out of the blue. Don’t reply until you check that it’s genuine. Call the sender on a number you trust, not one from an email or text. If you need to visit a website to check, type the web address directly into the address bar at the top of your screen.

Click with care

Only click on a link in a message after you’ve made sure it’s genuine. The same goes for downloading any attachment Fraudsters use links and downloads to try to take you to a fake site or to put a computer virus on your device. Rule number one - If you’re not sure about an email or text message: don’t reply don’t click on anything just delete it.

Look for spelling mistakes

Scam emails can be badly written. They may look odd, have spelling mistakes and a messy layout. So read an email carefully to spot these errors.

Take your time

A genuine message will be written in a reasonable and calm way. Scam messages can use warnings, threats of fraud or problems with your account to try to make you act without thinking. Don’t rush. Take your time to check and do the right thing.

How does it greet you?

If we send you an email, it will always greet you by title and surname, as in Dear Mrs Smith. And we always include part of your main account number, or part of your postcode if you don't have an account number yet. You can call us to make sure a message is genuine. Use the number on the back of your bank card and we can check an email or text. If you get an email that seems like a scam, forward it to our fraud team at

Double-check before you pay

If you get an invoice or bill by email to pay for a job or service, confirm the payment details first. Call the person or business on a number you trust, not one from an invoice or email. Fraudsters can send fake invoices or changes to payment details. If you pay the wrong account, it’s very hard to get your money back.

Useful Links

Virgin Cyber Crime Assessment

Take Virgin's cybercrime test and learn about online crimes and how to stay safe when browsing.

Take Five

You can get straight forward, impartial advice on how to avoid scams from Take Five.

Action Fraud

You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.

Get Safe Online

They offer advice on how to keep yourself and your devices safe from fraud.


CIFAS can help to protect your identity. They can stop fraudsters from using your details to apply for things in your name.

Cyber Aware

This is a government site that gives advice on how to stay safe online.